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Terms & Conditions


Malti Aesthetics operates on a 24 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 24 hours notice. Cancellations can be made in person, phone or email – we are open 7 days a week.


Purchases of any treatments and treatment courses are NON – REFUNDABLE, however can be transferred to alternative aesthetic treatments or a credit note. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non refundable for hygiene reasons.


We kindly request you to arrive 10 minutes prior to your first appointment time to complete any documentation (including Medical History and Consent Forms). We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.


We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.


We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments. For safety reasons, children are not allowed in the laser treatment room at any time.


We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.


Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by Malti Aesthetics may have a shorter validity than 12 months.


All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.


For referral client, both the client that has referred and the client that has been referred receive a £25 voucher to use towards any treatments in the clinic. Only one voucher can be used per treatment or course of treatments.


Complaints should be made by e-mail to the manager at Malti Aesthetics. We aim to acknowledge complaints within 5 working days.